Before your appointment

Complete the COVID-19 form within the 24hr reminder email the day before your appointment. This is mandated by the Ministry of Health and the College of Massage Therapists of Ontario for all scheduled appointments

If you are experiencing any COVID related symptoms, please cancel your appointment for your safety and ours

When you arrive

• Arrive no sooner than five minutes prior to your appointment

• Wash you hands upon arrival

• Masks are mandatory at the clinic- please bring you own

• Review of COVID screening with your RMT

• What to expect when you arrive – Watch video

During your treatment

• Both you and your RMT will be required to wear appropriate PPE

• If you have a medical condition that makes it difficult for you to wear a mask, we request that you email us at info@fromtheneckupmassage.com to inform us in advance

Intra-oral massage

• For your safety and ours, we will be following the PPE guidelines of the Royal College of Dental Surgeons of Ontario for all treatments within the tissues of the mouth

• For more information on how we’ve designed our treatments to be safe during the pandemic – Watch video

 

Cleaning and disinfecting

• We have scheduled 30 minutes between each patient

• This will allow us to clean and disinfect all surfaces between EACH patient. This includes table, desk, chairs, clothes bin, oil bottles, bathrooms, door knobs, light switches, etc.

PPE

• We will be wearing masks at all times and changing them between patients

• With intra-oral massage, we will be wearing a mask, face shield, gloves and changing our clothing between patients (see our intra-oral massage video for more information)